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Why can I only get a human being if I want to buy something?
Atlandy404
Member

Your customer service is garbage. The last representative added an international plan to my account that I was simply inquiring about, at no point did it tell her to add it. I even stated that if I want to add it I will do it online later. Now I can’t get anyone to assist me and every time I call I get a “we’re closed” message unless I tell them I want to buy something. How convenient, if I want to give them more money I can talk to someone but if I need help they are closed. Not what I’d expect from a phone company that charges more than any other company. 

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Re: Why can I only get a human being if I want to buy something?
vzw_customer_support
Customer Support

Hello Atlandy404! We're terribly sorry about the situation, and we'd love to help you correct this situation. Please reply to our private note to get started. 

~Aaron

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