Why can't I charge to my account?

elainemariearias1982 · ‎11-24-2021

I am trying to figure out why the accessories I am trying to buy won't let me charge it to my account. The website keeps telling me that they can't process the payment and then I lose the ability to charge the items to my account. I have tried chatting and calling and nobody answers.

Ann154 · ‎11-24-2021

Either you are over your limit for the amount you can charge to the account or your credit rating isn't good enough to allow you to charge to your account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

vzw_customer_support · ‎11-26-2021

I'm sorry to learn about any issues when ordering accessories from our website. We always want you to have a seamless experience when making a purchase. I'm here to help you today. Tell me, when was the last time you tried to bill something to your account successfully? Since posting, have you been able to create and complete the order? -Jordan

darisgin · ‎11-30-2021

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