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Why can't I connect to Visual Voicemail?
JFR23236
Member

I don't have visual voicemail, but i continually get a notification "cannot connect to visual voicemail" this is annoying and I'd like to stop the notification

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Correct Answers
Re: Cannot Connect to Visual Voicemail
lukevinyl
Sr. Member

The easiest fix for this is to have the "block visual voicemail" feature added to your line. You can call in to have this added or you can log into your account on myvzw and add the feature (I believe it is in the "block services" section once logged in under my plans and services). This was where it was last time I accessed it so it may be in a different area at this point but should be an option somewhere within your account.

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Re: Cannot Connect to Visual Voicemail
lukevinyl
Sr. Member

The easiest fix for this is to have the "block visual voicemail" feature added to your line. You can call in to have this added or you can log into your account on myvzw and add the feature (I believe it is in the "block services" section once logged in under my plans and services). This was where it was last time I accessed it so it may be in a different area at this point but should be an option somewhere within your account.

Re: Cannot Connect to Visual Voicemail
JFR23236
Member

Thanks. I made the change. Hopefully, that stops the notifications.

John F [removed]

Personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

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Re: Cannot Connect to Visual Voicemail
vzw_customer_support
Customer Support

JFR23236,

Thank you for keeping us in the loop. Please let us know if you ever run into any troubles in the future. We are always happy to help you.

NicoleT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Cannot Connect to Visual Voicemail
vzw_customer_support
Customer Support

JFR23236,

Those alerts can be rather annoying, especially if you are not using the feature. We are glad to see that you have tried the steps lukevinyl has suggested. Please keep us up to date with the progress.

SylviaT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cannot Connect to Visual Voicemail
Ann154
Expert
Expert

You should still dial *86 and verify that your voicemail is setup fully and to go through the preferences to ensure the notification is turned on and the other options are to your liking.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Cannot Connect to Visual Voicemail
TangSoo
Member

I have this feature blocked but continue to get the notification that it can't connect to visual voicemail. 

TangSoo_0-1591026728771.png

 

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Re: Cannot Connect to Visual Voicemail
vzw_customer_support
Customer Support

We understand not wanting to get that notification, TangSoo. We are here to help. 

 

If the app itself is still enabled on your phone, then you would continue to get those messages. Have you tried resetting the app on your phone or disabling the app? 

 

If you do not know how to do this, then please let us know what model phone you have.

 

StevenG_VZW

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