Why did I receive a letter with wrong instructions...

JOSSCH16 · ‎07-19-2017

I received a letter saying the following:

'In order to get your Bill ready reminders, please update your account profile. You can find this in the My Verizon app under Account/Notifications or by using this direct link: VZW.com/AlertPrefs."

However, when I go the My Verizon app under Account/Notifications, the only options are for data alerts, there is no option for bill ready reminders.

I have already talked to representatives on the phone and they have fixed my immediate problem. Now I am merely wondering why Verizon sent me a letter with instructions that are WRONG?

FIX THIS!

Ann154 · ‎07-19-2017

Is your account a prepaid or postpaid account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Catuv9 · ‎12-12-2019

I got the same letter and cannot find a place to correct what they say is wrong. Is this a scam?

Have a phone you love? Get up to $500 when you bring your phone.

My Verizon