Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why did Verizon stop sending monthly email statement reminders?
SPA7
Member

I have not received an emailed statement/reminder from Verizon since September of 2021, though I have been receiving emails pushing me to enroll in automatic payment.

Has Verizon stopped sending out emails for statement reminders? 

If not, then what do I need to do to get Verizon to resume sending them to me?  Where do I refresh that email notification enrollment?  I can't seem to find it.

0 Likes
Re: Why did Verizon stop sending monthly email statement reminders?
vzw_customer_support
Customer Support

SPA7, you can always view any of your billing information in your My Verizon account online or app: 

 

View Statements: https://www.verizon.com/support/view-bill-online-faqs/

Pay Bill: https://www.verizon.com/support/pay-bill-faqs/

 

You can also check your notifications as well in your My Verizon account. This can be found under Account-> Account Settings-> Overview-> Privacy Preferences. Make sure you have everything set up how you would like them. 

 

-Christine

0 Likes
Re: Why did Verizon stop sending monthly email statement reminders?
Ann154
Expert
Expert

I still receive a monthly reminder that my Verizon bill is ready. Check your account communication settings. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Why did Verizon stop sending monthly email statement reminders?
acraftylady2
Sr. Member

I also still receive a monthly reminder.  Is it possibly going to spam?

0 Likes
Re: Why did Verizon stop sending monthly email statement reminders?
SPA7
Member

Hi Christine.

You said, "You can also check your notifications as well in your My Verizon account. This can be found under Account-> Account Settings-> Overview-> Privacy Preferences. Make sure you have everything set up how you would like them. "

When I get to "Privacy Preferences", I don't see where I'm supposed to make any setting that would request or deny the sending of monthly emailed statement notifcations. Can you be more specific about what I am to do at that point?

I submitted a request for help on this; got notification that my question had been resolved, though it has not.

Thanks for any help you can give.

0 Likes
Re: Why did Verizon stop sending monthly email statement reminders?
SPA7
Member

I looked under my junk folders; it's not there.  

Now, in January 2022, I am still not receiving my emailed notice that my statements are due.

0 Likes
Re: Why did Verizon stop sending monthly email statement reminders?
SPA7
Member

What do you mean by "account communication settings"?

When I go to "Account Settings", I don't see an option for "Communication" settings.  There's just "Account Overview", "Security Settings", and "Privacy Settings."  There is a place under "Account Overview" to change my email address, but it's accurate, so I have no need to change it.  I'm just not getting emails from Verizon.

It shouldn't be this difficult to find.

Plus, every time I respond to a post like this one, I have to respond yet again to the notification that someone is trying to access my account.  That "someone" is simply me, responding to a post on this forum, and I have to be logged in to do that.  This seems to be such an unnecessary extra step to have to take...like we're being discouraged from chatting, here.

0 Likes
Re: Why did Verizon stop sending monthly email statement reminders?
SPA7
Member

Christine,

I realize that I can go online to check my statement.  What I want is to receive the email notification that the statement is ready.  I used to receive that notification; I don't receive it anymore.

0 Likes
Re: Why did Verizon stop sending monthly email statement reminders?
vzw_customer_support
Customer Support

Hello, SPA7. We know how important it is to receive your Verizon Wireless statement reminders. Let's help you get this issue resolved. We have sent you a Private Note to assist you further. *Cassie

0 Likes
Re: Why did Verizon stop sending monthly email statement reminders?
acraftylady2
Sr. Member

Try going here, you will have to log in.  Click update how you receive communications.  Maybe have them resend a verification email.  Fish around in there if its not that. 

https://www.verizon.com/support/account-management/