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Why did Verizon stop sending monthly email statement reminders?
SPA7
Member

I have not received an emailed statement/reminder from Verizon since September of 2021, though I have been receiving emails pushing me to enroll in automatic payment.

Has Verizon stopped sending out emails for statement reminders? 

If not, then what do I need to do to get Verizon to resume sending them to me?  Where do I refresh that email notification enrollment?  I can't seem to find it.

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Re: Why did Verizon stop sending monthly email statement reminders?
vzw_customer_support
Customer Support

SPA7, you can always view any of your billing information in your My Verizon account online or app: 

 

View Statements: https://www.verizon.com/support/view-bill-online-faqs/

Pay Bill: https://www.verizon.com/support/pay-bill-faqs/

 

You can also check your notifications as well in your My Verizon account. This can be found under Account-> Account Settings-> Overview-> Privacy Preferences. Make sure you have everything set up how you would like them. 

 

-Christine

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Re: Why did Verizon stop sending monthly email statement reminders?
Ann154
Expert
Expert

I still receive a monthly reminder that my Verizon bill is ready. Check your account communication settings. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why did Verizon stop sending monthly email statement reminders?
acraftylady2
Sr. Member

I also still receive a monthly reminder.  Is it possibly going to spam?

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