When I go to try to add an authorized user/account manager, or try to change my phone number online, I get the following popup, and it won't let me go past it.
For the security of your account, we ask that you complete an online authorization step before you continue with your request.
On the next page you will need to enter your Online Authorization Code and clickConfirm
^^^^^^Notice how it says "Select where we can send your Online Authorization Code," but there is nowhere to select said device/email.
The "Send Me the Code" button stays greyed out, and the only options are "Cancel," or to press the X at the top right of the popup box to exit from it.
This has happened to me on more than one occasion in the last week, and customer service has long hold times. How can I talk to someone who knows how to fix this?
I mentioned it to customer care when I called, and they didn't say anything about how to fix it.
Solved! Go to Correct Answer
We definitely want you to be able to use your online tools to make these changes. Our community member made a great suggestion regarding using a different browser. What were the results you experienced when you tried a different browser? What happens if you try to make these changes using our new MyVerizon mobile app?
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Hi, ryanrm. We want you to have the benefit of managing your account fully through My Verizon. Are you still having trouble? Is your My Verizon login set up as Account Owner? Share some more details with us so we can help you resolve this.