Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why is Verizon allowing chat to take so long?
skatardrummer
Member

I can absolutely tell that Verizon is making their reps work multiple chats at once. It shouldn't take 10 minutes just to give the rep your name. This is extremely frustrating and poor customer service. A rep cannot give good quality of service having to work multiple cases at once. It leads to a stressful situation for them and frustration for the customer. If there's any other company out there doing this, I don't know. But every time I have a chat interaction with Verizom, I better be prepared for it to take an hour for a simple issue. I had a time sensitive concern related to Verizon Up and it will be expired because I have to go to bed. This is really frustrating that no matter what the issue is, chat takes an insanely long time. It does not make the customer feel valued for the thousands of dollars they spend on a service by forcing your reps to take multiple chats or calls where people are passed between several departments over the course of a couple hours. 

 

 

 

 

 

 

 

 

 

0 Likes