I can absolutely tell that Verizon is making their reps work multiple chats at once. It shouldn't take 10 minutes just to give the rep your name. This is extremely frustrating and poor customer service. A rep cannot give good quality of service having to work multiple cases at once. It leads to a stressful situation for them and frustration for the customer. If there's any other company out there doing this, I don't know. But every time I have a chat interaction with Verizom, I better be prepared for it to take an hour for a simple issue. I had a time sensitive concern related to Verizon Up and it will be expired because I have to go to bed. This is really frustrating that no matter what the issue is, chat takes an insanely long time. It does not make the customer feel valued for the thousands of dollars they spend on a service by forcing your reps to take multiple chats or calls where people are passed between several departments over the course of a couple hours.