I've always had a commitment, with the stipulation that I would owe for the phone if I canceled early. I've never had a monthly payment/credit scenario, especially one in which I was dunned for the payment and stiffed for the credit.
I see the credit on my bill now, so I must apologize for wrongfully accusing Verizon. The payment is $5.56 though, and the credit is only $4.31. I guess the difference is that $1.25 per month that the customer service rep kept talking about that I couldn't understand. That's why he gave me the $30 credit. My sincerest apologies to all. It's not a valid excuse, but life has been stressful lately. I'm sorry that I took it out on you.
We do understand and appreciate your frustration here. Though it is listed that it is provided as a BIC (stands for monthly billing credit), it may not be clear what that means within the advertisement. If you wish to discuss this in more detail, please feel free to let us know. We are here to help explain these things. - ErichC_VZW