lukevinyl, we certainly do not want to see that you feel this way. Our goal is to set realistic customer expectation. We believe that you should be able to rely on us when you nee too and it's with your feedback that we use to continuously improve our services and customer experiences.
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!