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Why is it so hard to get a live person
mattjans
Member

And when you get through the auto system they can't even tell you what number in line you are. Unacceptable from a company this size. I may just switch providers for better customer service. 

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Re: Why is it so hard to get a live person
vzw_customer_support
Customer Support

Hello there! We're sorry that you feel this way. There are different ways to reach out to us online and over the phone. https://www.verizon.com/support/contact-us/ 

~Aaron

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