Having a manageable bill is very important and we do want to make sure that you get to the bottom of this, ROZMAR52. We would never want to lose you as a customer and I will be more than glad to help with your billing questions. Are you able to view a PDF copy of your bill to see if there were any changes or charges? This would give you a line by line breakdown of your bill. You can view the full PDF copy of the bill online at www.vzw.com > hover over My Billing > click on View Bill > click on View or Save Printable Bill (PDF) for a full bill copy. This will also allow you to compare and view the prior months bill to see exactly what changed.
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Believe me Verizon employees and their CEO could give a garbage about losing customers
They just tell the person on the phone what they want to hear so they can move onto the next customer to tell them what they wanna hear
They are banking on the fact you just give up just like insurance companies do when they deny a claim
Keep fighting them because their service is getting worse and there Customer Service is is getting even worse But you can’t take no for an answer you have to get what you want out of them because they think they’re so big and powerful that you’ll just give up but you can’t take no for an answer you have to get what you want out of them because they think they’re so big and powerful that you’ll just give up Believe me I have plenty of run-ins with them and they don’t care
Most agents care about getting an issue addressed first call. If your bill is up $30, it's more than the usual increase in surcharges. In your rant you didn't mention anything about checking bill statements.
Those are easily accessible from your my Verizon account so you don't have to wait in a long call queue. All it takes is look at both bills and it will tell you why it's more expensive. Bills don't go up that much at random.