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Why is my order status still saying being prepared?
Kschrader670
Member

We ordered two phones last weekend. We have contacted the RIDICULOUSLY HORRIBLE customer service an insane amount of times and keep going in circles. We have accepted the terms and agreements that day and paid what we needed to. We get a million different answers from them. We have heard everything from there’s a verification issue to you should receive them Monday (yesterday) to they haven’t shipped yet. Our order status hasn’t chanced from

We're preparing your order.

 Has anyone else had this issue? 

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Re: Why is my order status still saying being prepared?
Kschrader670
Member

Spoke to someone again this morning but they expedited a ticket to get the phones shipped. As apparently the phones still did not ship. 

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Re: Why is my order status still saying being prepared?
vzw_customer_support
Customer Support

I know it has been a couple days since you posted, Kschrader670.  I am sure you would like the device asap. Were you able to get your phone yet? Please let me know so I can further help you. -Amber

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