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Why no access to Billing Records prior to 18 Months for customers?
sacura
Member

I need access to my phone records as part of a legal matter prior to the absolutely ridiculous "18 month cutoff" policy.  Legal matter or not, why are your "paperless" customers, long time loyal ones at that, still not allowed online access to their own phone records beyond "18 months".  Going #paperless as a customer only benefits Verizon saving your company big money in postage year after year.  I was told by a rep last week that I would have to hire a lawyer and to get my own records subpoenaed and pay for each one of them!  This after holding while he thumbed through a manual and could not transfer me to a supervisor! This is how #Verizon#Wireless treats their customers that pay on time for years! Can someone please answer this?

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Re: Why no access to Billing Records prior to 18 Months for customers?
Ann154
MVP MVP
MVP

The 18 months worth of bill records available online for customers has been the policy for years now. As the customer, you could have easily been saving a copy of the electronic bills each and every month since you started your account with Verizon Wireless if you ever thought you needed to access bills older than the 18 months currently available online. 

 

If you didn't save your own copies, then the policy was you could request a copy of the older bills and pay a fee for retrieving them. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why no access to Billing Records prior to 18 Months for customers?
vzw_customer_support
Customer Support

Hello, sacura and understand you need your prior bills for an important legal matter. We can mail you archived bills if needed. Please send us a private message to further assist with the years and months you need. There is a $5 bill reprint fee for each invoice that is mailed out. Thank you.

 

- Alan

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Re: Why no access to Billing Records prior to 18 Months for customers?
Upsetuser65
Member

So how do we go about getting Verizon to allow access to our previous bills? I spoke to a CS rep who told me I would need to contact my lawyer and have him request these documents? I have been with Verizon for 15 years and recently found that a teacher discount has not be applied to our account for years. We need to see for how long but can not access OUR OWN ACCOUNT info. Very displeased at this moment!

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Re: Why no access to Billing Records prior to 18 Months for customers?
vzw_customer_support
Customer Support

Having the details about my billing is vital. I sincerely apologize our systems archive the billing, which will give us access to the last 18 months of billing. The previous rep was correct. Any other bills older than that would require a court order or request by an attorney. I will submit feedback to improve on this billing experience. 

-Rodney

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