Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Wishing I had NOT switched to Verizon
GirlP
Member

I am really wishing I had NOT switched to Verizon! stores closed and web-site is horrible.  Started setting up before Covid at a store. I was told I had to get a new phone because iphone 7 would not work on Verizon. New phone was set-up wrong at store, should have been set up as a trade-in with discounts but they processed as new phone with no trad-in, many issues with that.  They finally gave me credit, but not as much as I should have received and won't take the credit off the phone. Now find out they have a special offer for iphone 7?  Why did they make me purchase a new phone?  There was NOTHING wrong with my phone.  Now trying to add phone lines, but keep getting kicked out of the Verizon site. Just very disappointed, as much as I hate AT&T, wish I would have stayed with them. 

0 Likes
Re: Wishing I had NOT switched to Verizon
vzw_customer_support
Customer Support

GirlP, it is difficult to see that you feel this way. We are sending you a Private Note to further explore your concern. 

0 Likes