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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Worst Support on a Phone Purchase
crazysmart129
Member

Order two new phones on 12/27. I paid 12.00 for one day shipping. The phones never shipped and after 6 phone calls to customer care no resolution. I call again this morning and the agent has no idea why they have not shipped but suggested i cancel my order because the original order was in limbo and would never ship. So i cancel and are told it will take 3-5 days to receive my money back. Strange they take it in a flash but want to wait 3-5 days to give it back. I have never been so completly frustrated at a company. SMH

Re: Worst Support on a Phone Purchase
user_2419
Member

Par for the course. Welcome to verizon.