We want to make sure we get things under control and assist you without having to go anywhere else anymore. Thank you for bringing this to our attention as it is a top priority that we make you feel welcome to our network and family. I will be sending you a private Note here so that we can review your account details closely.
I agree with you! After more than a month of a promised promo, and not receiving it, I found the key. Verizon’s different support channels do not know what the other is doing. What you need to do is call 8009220204 to speak to a live agent and ask for an escalation ticket. Keep the ticket number and follow up.
Update. The store was not able to do anything. They had to wait 24 hours to activate the phone with an e-sim. The store could not activate the phone because the line had a pending order. I politely asked to cancel the line I was having issues with as I have been dealing with this issue since Monday and to give me another line with my own phone. I now have a line, but i had to give up a phone number i had a for a while, because i cannot keep waiting for a ticket. I believe I should be compensated in some type of way. As all of this was caused by the first employee who ported my number without my permission and the other employee who was sending the verification links without confirming I had that line with me.