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I have spent the last three days dealing with errors and disjointed processes in trying to purchase a phone online from Verizon. I tried it online to socially distance from visiting a Verizon store and that was the first mistake. Just the attempts to talk with a real person were absolutely frustrating, the A.I chatbot is worthless, and when I finally was able to reach a real person they weren't able to resolve the issues. An all-around mess and it is making me think very seriously about changing carriers from Verizon Wireless.
Buy your phone from the manufacturer.
AnnieAnnie, we're terribly sorry for the whole ordeal. We value your loyalty, and we would hate to lose you as a customer. Please reply to our private note to better assist you.
AaronS_VZW