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Would like to file a formal complaint about a customer service employee.
mahmoud_md
Member

Hello,

Out of the interest of verizon, I believe some people are impatient and somewhat rude and it is best they not be part of customer service. I have this person's employee ID number and would like to file a formal complaint. Typically the Verizon customer service representatives are very polite but this person was quite the opposite for no reason.

In addition to being rude (I could hear him/her badmouthing me under his/her breath as well as putting me on hold while I am still trying to explain something), this person actually denied the fact the he/she could help with several issues, even though I spoke to someone else afterwards who had no problem fixing things in a minute.

Thank you

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1 Solution

Correct Answers
Re: Would like to file a formal complaint about a customer service employee.
mflandshark
Novice

Verizon Wireless

ATTN: Correspondence Team

PO Box 5029

Wallingford, CT 06492

mail them a letter

View solution in original post

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Re: Would like to file a formal complaint about a customer service employee.
Ann154
Expert
Expert

Arbitration and Mediation FAQs | Verizon Wireless

https://www.verizonwireless.com/dam/support/pdf/Notice_of_Dispute.pdf

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Would like to file a formal complaint about a customer service employee.
mahmoud_md
Member

This was not very helpful. I don't want to dispute Verizon. I just want to complain one employee.

Like I said, Typically the Verizon customer service representatives are very polite but this person was quite the opposite for no reason.

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Re: Would like to file a formal complaint about a customer service employee.
dexman
Sr. Member

I think that that document would work. Verizon Wireless does not have an Email address for customer complaints, so, try the form.

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Re: Would like to file a formal complaint about a customer service employee.
mahmoud_md
Member

Ok. Thanks.

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Re: Would like to file a formal complaint about a customer service employee.
vzw_customer_support
Customer Support

@mahmoud.md I regret that you had this experience with us. We expect our customers to always be treated with respect. I am glad the next representative was able to assist you and get your issues resolved. Please send us a Private Message on Facebook or a DM on twitter so we can get this reported to leadership.

AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Would like to file a formal complaint about a customer service employee.
mflandshark
Novice

Verizon Wireless

ATTN: Correspondence Team

PO Box 5029

Wallingford, CT 06492

mail them a letter

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Re: Would like to file a formal complaint about a customer service employee.
mqandil2004
Member

I am new a customer with five lines. I have spent every day with chat 2 two hours but no one help me about trade in credit . Initial my phone credit and mail me return boxes. I am not happy with services.

I wish Verizon , better service system

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Re: Would like to file a formal complaint about a customer service employee.
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Would like to file a formal complaint about a customer service employee.
vzw_customer_support
Customer Support

As a consumer myself, I know it's crucial to receive all the promotions you qualify for. I'm happy to help you with this. Once you submit your trade-in(s) at our website on http://spr.ly/6603HpVhP you will be given Submission IDs for each one. In addition, once you submit it, return shipping kits are automatically sent out to you. Here's a short but helpful video on the process, I hope it's helpful: http://spr.ly/6604HpVhu

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