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Correct Answer!
Wrong Account on My Verizon
Jonathan61
Member
‎03-12-2022 04:43 AM

The home account associated with My Verizon is an old account which has been discontinued. How can I associate my new home account number with the My Verizon App?

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Correct Answer!
Re: Wrong Account on My Verizon
vzw_customer_support
Customer Support
‎03-12-2022 05:03 AM

Hi, there! We most certainly want you to be able to access your accounts online. I understand you're seeing an old home account. To gain clarity, are both accounts associated with Verizon FiOS service? -Kia

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