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Wrong IMEI number

Over a year ago, I got a new phone for one of the lines on my plan. At the time, there were no issues. A few months ago, I noticed my phone wasn't showing up under my devices. After doing some checking, i noticed that the wrong IMEI number was showing up for my phone. I've tried changing the IMEI number, I've even tried calling customer service to change the number for me. every time, the old IMEI keeps showing up and won't change. I'm at a loss as of what to do about this.

Re: Wrong IMEI number
Customer Support

We always want your phone to be set up correctly with the right IMEI number. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

Re: Wrong IMEI number

I'm having a similar problem and have spoken with Verizon 5 times and the correct IMEI number still has not updated. I've been paying Asurion on it monthly and now can't get the screen fixed because it's the wrong IMEI number. I'm beyond frustrated.