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Wrong contact picture, name and number appear in my messages but not on my calls or call log
PDP1606
Member

How do I fix my message plus to have the right contact information, I get a wrong picture, name and contact information when I get a message but not on my calls or call log?  Help!!

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Re: Wrong contact picture, name and number appear in my messages but not on my calls or call log
vzw_customer_support
Customer Support

PDP1606,


Being able to use your messages plus app is very important. I know I would be confused on why am I seeing different. How long has this been going on for? What kind of device do you have? Are you noticing anything else occur?


ShirazP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Wrong contact picture, name and number appear in my messages but not on my calls or call log
JohnDreyer
Member

I have the same issue, samsung a52 5g problem is at least a couple of weeks ago

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Re: Wrong contact picture, name and number appear in my messages but not on my calls or call log
vzw_customer_support
Customer Support

JohnDreyer-

 

I am sorry to hear that you are having issues with your Message. Which messaging app are you using?

 

-Angie

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Re: Wrong contact picture, name and number appear in my messages but not on my calls or call log
JohnDreyer
Member

Verizon Messages version 8.1.5

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Re: Wrong contact picture, name and number appear in my messages but not on my calls or call log
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Wrong contact picture, name and number appear in my messages but not on my calls or call log
vzw_customer_support
Customer Support

Thank you! Please try uninstalling, and reinstalling the application. Let us know if this helps.

*Breanna

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