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Wrong first name on emails about device purchases and returns

Hello. When I get emails about devices or returns the emails say "HI, Wrong name". The name is my father in laws that was on the account a long time ago. I have no idea why it does that. I talked to chat about it and they said they cannot figure out why it is doing that. Thankfully when I log in to My Verizon the account name there is correct. Is there anyway to fix this? Thank you!