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You have past-due charges remaining on your Verizon account.


I have recently moved from Pre-Paid to Post-paid, what an experience. I hope I never have to do that again! I am still paying more than I believe I should as credits are trickling in and I hope this is resolved sooner rather than later.

I have been receiving emails from Verizon saying that I have past-due charges of $29.28 and that I will be reported to the credit agencies if not handled. At first I imagined this being a spam email as I verified that my account was in good standing by looking at the Bill section on my app. When I received the 3rd email I contacted Verizon support, working my way through a maze of options I managed to speak to an live agent, then got transferred to a different department as I alledgedly ended up in the incorrect line despite having contacted the number provided in the email[(866) 266-1445].
After being transferred and explaining my story twice I was able to confirm that my account is in good standing. This was done 9/20.

Today(9/23) I received the same email, despite my concern of the spam/Phishing issue I clicked the pay your bill link and its asking me to login, I will not be doing this as I am not providing my credentials to potential phishing. When I access the Verizon app on my device, I can see that my due date for my bill is upcoming and that my account is in good standing(amount is much larger than $29.28), besides having confirmed this previously with an agent.

My concern here is that I will be reported as having bad debt and I would have no proof that I exhausted all my options to rectify, so I am posting this here for that reason. I am also concerned that this could be a phishing attempt and Verizon is not aware putting some other clients at risk.

There is no reference in the email to refer apart from the last four digits of account number ending in 2265-1 and Verizon using my name, when I provided this to the agents they could not trace the info or even see that an email was sent to me from Verizon.

I hope someone from Verizon sees this and is able to assist and resolve. As I am not wasting anymore of my time contacting a support team when I have done so already.

I have added the text from the email below for reference. Formatting is somewhat off due to image not copying.

Call us to pay your balance. Hi, ARMAND | Account number ending in: 2265-1 You still have charges on your Verizon account.
Although your service has been terminated, there is still an outstanding balance in the amount of $29.28.

If you have already made payment, please disregard this notice.

Please be advised that Verizon Wireless is entitled to report unpaid accounts to the three major consumer credit bureaus. We urge you to take this opportunity to avoid collection agency contact, and/or impact of a negative report to your credit profile. For your convenience, you can call us toll free 24 hours a day at (866) 266-1445 to ask any question or make a payment or by visiting our secure payment website. We accept checks, debit cards and most major credit cards.

Important Credit Reporting Notice: Non-payment may result in Verizon providing negative information related to your account to the credit reporting agencies.

Pay your Bill > [this is a link in the original email]

Thanks for choosing Verizon Wireless.


Armand Steffens