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ZEROPICK
NAENESHAE1
Member

MY TRACKING NUMBER SAYS ZERO PICK. I SPOKE TO TWO PEOPLE!! I ORDERED AN IPAD AIR AND IT WAS SHIPPED TO THE WRONG ADDRESS. THE FIRST ONE SAID THEY CANCELLED THE ORDER BECAUSE THEY COULD NOT CHANGE IT AND HE GAVE ME A CANCELLATION NUMBER. THE SECOND ONE SAID IT WAS NEVER CHANGED BUT HE COULD CHANGE IT AND RECEIVED A CODE FROM HIM AS WELL!! WHAT IS GOING ON! I NEED A REFUND. 

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Re: ZEROPICK
vzw_customer_support
Customer Support

We deeply apologize for the trouble you've encountered getting support with your iPad order, NAENESHAE1. Zeropick tracking is an indication an order was canceled. To gain clarity, was this order associated with a new, or existing account? Was a new order placed after the first request to cancel it?

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