Just got an iPhone 12. I need to mail my trade in to Verizon. I got the trade in kit but no return label. I've asked for a new label 3 times and I've gotten nothing. I am running up against the deadline to return my old Iphone 7 and qualify for the trade in. I know others have had the same problem. Does anyone know the address to send the phone to trade in??
Hi, the submission ID is [redacted]. I sent the phone via UPS to Verizon Return Processing Center, 4801 Mercantile Dr. Bldg 17, Ft. Worth TX 76190. I included my name, account number, and mobile number. Is this the correct address? I sure hope so....
We appreciate the additional details. Did you use the return label included with your order? Have you received a notification that the package was delivered?
Hello, I did not use a return label b/c there was no return label included in the trade in kit I received. I called a couple of time to request one. Nothing was sent. I finally went ahead and shipped the device via UPS to Verizon Return Processing Center, 4801 Mercantile Dr., Bldt 17, Ft. Worth, TX 76190 on 1/18/12. It arrived as scheduled yesterday, 1/21/20. I included my name, account number, and the line the trade in applies to. Can you tell me if the trade in has been processed? This is a $579 trade in, so very important that this gets straightened out.
We certainly want to see the trade-in completed without futher worry. It can take up to 10 days for the trade-in to be inspected and fully logged once received at the warehouse.
Heather than you for posting this. I have the identical issue,nNo labels sent etc, (two new phones). Situation aggravated by wasting time in the circular loop on Verizon website.
I will box the prior phones and return via UPS to the address you shared.
Information very helpful, even if I have to pay the shipping. As you said, there is a lot of $ at stake.