are same day plan changes still available?

melky · ‎10-01-2019

I tried to make a plan change today and Verizon CSR told me it cannot be accomplished until the start of my next billing cycle.....which is 25 days from now.....seems strange as I used to make changes immediately. Have they stopped doing that?

Ann154 · ‎10-01-2019

What kind of plan changes are you making?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

bearone21 · ‎10-01-2019

i've been able to do changes at any point from back-dating to start of recent cyle to keep from going over.

+ i recently changed from 3g shared to start unlimited but chose to make happen on end of cycle date without pro-rating the bill.

call again, different rep, different answer.

vzw_customer_support · ‎10-03-2019

Hi there, melky,

I know getting all the information you need about your plan is important. Please tell me more. What plan are you looking to go to? What plan are you currently on?

JenniferL_VZW