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billing data older than 18 months
MSH2
Member

For legal purposes I need detail call billing older than 18 months.  How do I get it?

Re: billing data older than 18 months
Ann154
Expert
Expert

Read https://community.verizonwireless.com/t5/My-Verizon/Billing-records-a-few-months-prior-to-the-18-mon...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: billing data older than 18 months
vzw_customer_support
Customer Support

MSH2, we want to make sure that you have these important details. Through your online My Verizon account, you would only be able to see the last 18 months worth of bills that show the call details. However, I have some good news. We can provide you bill reprints from further back. I've sent you a Private Message so that I can obtain some other information to assist you further. Please respond back to me in the Private Message to continue.  AliciaD_VZW

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Re: billing data older than 18 months
Incineroar
Member

Hi, I am having this same issue. I need call logs from a little over 18 months ago. 

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Re: billing data older than 18 months
vzw_customer_support
Customer Support

What is the timeframe that's needed, incineroar?


DavidH_VZW

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Re: billing data older than 18 months
Mgsmith12
Member

I am having the same issue. I am looking for the call logs from July 2018

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Re: billing data older than 18 months
JPZ2020
Member

Hi! I need to get copies of my invoices for 2018 - how do I go about that? Can't see it in my account, Chat and CS have not been able to help either. Would really appreciate your help 

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Re: billing data older than 18 months
Limaren
Member

Alicia or David or any customer support person: 

I have the same problem needing to view my call log from Jan 2019 & Feb 2019. How do I get in contact with you? 

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Re: billing data older than 18 months
vzw_customer_support
Customer Support

Limaren, we understand the importance of access the account details you need. You are able to view your message and call details including dates, times and numbers for the  via My Verizon. Please see the link below for details. 

 

 

https://www.verizon.com/support/view-usage-on-your-bill/

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Re: billing data older than 18 months
Christina_M
Member

I need to obtain copies of Aug-Sep 2018 bills for one of my phone lines.  Can someone from Verizon Support please help?

Thank you!

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