billing question

[blueeyes8401]

I had a balance of $142.69 and I paid that more than a month ago.  It still shows up on my bill and I can't get through to anyone at customer service and the online chat rep isnt comprehending when i ask him why the bill still says i owe it and why my account went to collections.  What do i do??

[vzw_customer_support]

Help is here for you! We can provide the answers you need. I apologize for the trouble you are having. Let's gather details to resolve the issue. When was your line disconnected? Was the account in your name? Please share these details to continue. BobbyN_VZW