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calls not appearing on call log- how do I fix this
PMLASKOW
Member

Some calls are not appearing on my call log Im not sure why

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Re: calls not appearing on call log- how do I fix this
Ann154
MVP MVP
MVP

Are the missing calls ones you didn't answer?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: calls not appearing on call log- how do I fix this
vzw_customer_support
Customer Support

PMLASKOW, I would be just as confused if only specific call logs were not appearing, so I am eager to figure this out. What platform are you referring to and how are you viewing this? (website, phone, app, etc.) If the issue is specific to the My Verizon website or app, then please specify where exactly it helped indicate that there were missing call logs. If you are reviewing it on the call log on your phone, what phone do you have? Are the missing call logs showing a trend of users? (iPhone users, landline calls, ones you did not answer, Android users)

 

AkaneM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: calls not appearing on call log- how do I fix this
GrammyJaneK
Member

I was suddenly having the same problem and then realized that you have the option of showing ALL calls or only missed calls & somehow I had accidentally hit "missed."    When you select "recent calls" then look at the top for a toggle between the two.

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Re: calls not appearing on call log- how do I fix this
pfab417
Member

I have the sam issue. Called Verizon agent- not resolved.

Call logs on my Verizon account on the website are not showing up for one of my lines.

It states 0 minutes used and no call logs even tho the phone has been used consistently. Even the text message logs are not all logged.

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Re: calls not appearing on call log- how do I fix this
vzw_customer_support
Customer Support

Hearing that you are not seeing your calls reflected on your call log is a concern to us,  We know it is important to some customers to e able to review this information.  Can you state how long this has been going on for you? 

*Lisa

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