I am trying to generate a Number Transfer PIN. I have tried both from the desktop and Android version of My Verizon. In the case of the desktop site, I get the message "something went wrong". In the case of the Android app I get a screen that has blank spaces where there should be a Number Transfer PIN.
I went on chat with customer support and we spent a half hour sending me IMs with links to attempt to regenerate the PIN. Nothing worked. Then the CSR asked me to close and re-open my browser which I did - still no PIN.
What do I do?
We're sad to see you go, but we're happy to help you get one. Let's get to the bottom of this. Please send us a Private Note for assistance*Melissa
We'd never want to see you go to another carrier. I do want to help. Here is a link to more information. https://www.verizon.com/support/port-out-faqs/ Let us know if you need further assistance.