Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
can't generate Number Transfer PIN
samfan2669
Member

I am trying to generate a Number Transfer PIN.  I have tried both from the desktop and Android version of My Verizon.  In the case of the desktop site, I get the message "something went wrong".  In the case of the Android app I get a screen that has blank spaces where there should be a Number Transfer PIN.

I went on chat with customer support and we spent a half hour sending me IMs with links to attempt to regenerate the PIN.  Nothing worked.  Then the CSR asked me to close and re-open my browser which I did - still no PIN.

What do I do?

0 Likes
Re: can't generate Number Transfer PIN
vzw_customer_support
Customer Support

We're sad to see you go, but we're happy to help you get one. Let's get to the bottom of this. Please send us a Private Note for assistance*Melissa

0 Likes
Re: can't generate Number Transfer PIN
drfallin29
Member

I am having the same issue. Any help would be appreciated.

0 Likes
Re: can't generate Number Transfer PIN
vzw_customer_support
Customer Support

We'd never want to see you go to another carrier. I do want to help. Here is a link to more information. https://www.verizon.com/support/port-out-faqs/ Let us know if you need further assistance. 

-Carter

0 Likes
Re: can't generate Number Transfer PIN
CRISPOE
Member

I ma having the same issue - cannot get a pin - I keep getting "please wait while we process your request"

0 Likes
Re: can't generate Number Transfer PIN
vzw_customer_support
Customer Support

CRISPOE-

I am sorry to hear that you are having trouble with that transfer PIN. You can also request one by dialing #PORT, here are more details https://www.verizon.com/support/port-out-faqs/

 

-Angie

0 Likes