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can't generate Number Transfer PIN

I am trying to generate a Number Transfer PIN.  I have tried both from the desktop and Android version of My Verizon.  In the case of the desktop site, I get the message "something went wrong".  In the case of the Android app I get a screen that has blank spaces where there should be a Number Transfer PIN.

I went on chat with customer support and we spent a half hour sending me IMs with links to attempt to regenerate the PIN.  Nothing worked.  Then the CSR asked me to close and re-open my browser which I did - still no PIN.

What do I do?

Re: can't generate Number Transfer PIN
Customer Support

We're sad to see you go, but we're happy to help you get one. Let's get to the bottom of this. Please send us a Private Note for assistance*Melissa