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charged for international call I did not make

Supposedly my husband's phone made a call to a British number. I googled said number and surprise surprise it's a scam that pops up on people's bills. all it took was a five minute google search  . 

Verizon won't budge on this and keeps saying over and over that we made the call. It's not even in his physical phone's call history! And the price for such a call was outrageous. This is the first time this has happened to us since we've had Verizon for about 6-7 years. Their helplines are helpful either 😞 

Re: charged for international call I did not make
Customer Support

@phonenumbercall ,

Accidents can happen, but let's find out more on this to best assist. Are you looking at the call details in your monthly bill to find this international call, or somewhere else? I ask because that would show if a call was made or received, and any international airtime involved. How much was this international charge?