I am at wit's end on how to get this resolved.
My mom passed away on Feb 4, 2021. Verizon was notified within a week by phone of her passing. They assured us the number would be terminated and that nothing was due on the account. I continue to receive monthly bills, with new monthly charges. Every month when a bill is received, either my wife or I will call, receive an apology, and are assured the charges will be reversed. I received another bill last week. I called yesterday, and was put on hold for over an hour. I hung up, and set an appointment through the app for 1:00 today. I was at my phone at 1:00. No call. Received a text at 1:01 - "sorry we missed you."
Verizon's unwillingness or inability to do what they commit to - cancel the contract and reverse the charges - is completely unacceptable. Any suggestions?
I'm terribly sorry for your loss. We want to make sure you can always get your concerns taken care of on a single contact with us, I'm very sorry this has taken repeated efforts to solve. I'm glad to look into this though. I have sent you a private message. Please respond there so we can fully assist you.