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customer support manager or supervisor contact info
Frustrated03
Member

After contacting CS 10 times since October, I need to escalate this issue to a manger. We switched over from T Mobile and purchased 4 new phones and traded in 4 phones in October through your online rep who was a joke.

Nothing seems to be happening as she promised. Still havens received $500 switch over rebate per line and 2 of our phones are not receiving the trade in discounts either.  I am seriously considering going back to T Mobile. Your online CS and phone CS were not able to resolve our issues.

Desperately need help in connecting with a supervisor.

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Re: customer support manager or supervisor contact info
vzw_customer_support
Customer Support

Thanks so much for joining Verizon! I'm so sorry to learn about any issues, and we're happy to help you. In order to take a closer look into this for you, I would have to access the account. For that reason, I will also send a Private Note.

-Jordan

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Re: customer support manager or supervisor contact info
Frustrated03
Member

I still need the manager contact info. Otherwise I will be filing for dispute.

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Re: customer support manager or supervisor contact info
acraftylady2
Sr. Member

There is no contact info for a manager.   Let the rep here help you in a private message and if they can't straighten it out then take your next steps of action.  That's about all you can do.

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