So I have bought 2 GB of the data boost stuff.. It said that it could take up to 5 minutes to start working. Well, it has been a good hour and it still hasn't started. What should I do?
As a valued customer, your account concerns are our concerns too. We certainly want you to enjoy the benefits of adding 2GB of Data Boost to your account and we're sorry to hear that it's been more than an hour and you've not been able to see if it's been added. This is certainly not the experience we want for you and we apologize for your inconvenience. We'll need to gain access to your account to investigate this matter. Since we'll need account-specific information to help you, please check your Inbox as we've sent a Private Message on this subject:
We're confident that we can and will resolve your concerns and we'll be looking forward to hearing from you soon. - RobertC_VZW