I'm a new customer to Verizon switched from another carrier. But the experience with Verizon hasn't been very smooth. The first line was purchased online and it was activated and number ported without problems. Then I went to a local Verizon store to order another two phones with the Edge plans on Nov 16. The phones arrived and were activated on Nov 21 and Nov 26 respectively. However, the bill cycle ending Dec 12 didn't have these two lines as on the Edge plan. As a result, I'm not getting the $25 discount per line for the edge plan. I called customer service, and was told the edge agreement didn't get processed until Dec 16. Due to the delay of Verizon in processing the Edge agreement, my first bill of the two lines are charged incorrectly. First of all, which department is responsible in the processing of the Edge agreement ? How do I contact the billing department to correct the error?