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Correct Answer!
device Trade-in issue
joelper
Member
‎06-09-2022 07:03 AM

I had traded in a perfectly working google pixel 2 and got $10. I next traded a Samsung Tablet and got a message that "We have received a different device than expected", kept the device and credited me $0. 

 

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Correct Answer!
Re: device Trade-in issue
vzw_customer_support
Customer Support
‎06-09-2022 07:11 AM

joelper, 

We want to make sure that you take advantage of the full value of your trade in submission. Were you trading in that tablet for a credit towards upgrading to a new device? https://www.verizon.com/support/trade-in-program-faqs/

 

 

-Lasina

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