When I upgraded my wife's phone this weekend, the rep said there's a $300 device credit. But looking at the estimated bill for next month it's showing $17/mo with no device credit. The actual cost should be $5 or so. Does it take a cycle before it reflects?
Congrats on the new phone for your wife. It can take 1-2 bill cycles for the credit to reflect on the bill. If there was a trade-in involved, we will have to wait on the device to be received.