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eBill account # provided to my Bank is wrong
k8merit02
Member

I just spent a combine 3+ hours in 2 separate calls with Verizon to correct a billing issue on the Verizon side.  It has been corrected however the agent told me that my account number is listed wrong.  I went to try to fix this on my Bank of America Bill Pay however I cannot correct the account number as this number comes from Verizon in the eBill.  I do NOT want to spend another minute on the phone to correct this.  Verizon needs to provide a mechanism to securely submit this info so the customer does not have to spend another LONG LONG hold waiting for it to get fixed.

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Re: eBill account # provided to my Bank is wrong
vzw_customer_support
Customer Support

Hello, k8merit02. We know the importance of ensuring your bill payment information is corrected. Our sincere apologies that this issue has not been resolved for you in a timely manner. I have sent you a Private Note to assist. Please respond at your earliest convenience.

-Tanisha

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