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eGift card failed "The Gift Card Number or the PIN used is invalid"
jchiang123
Member

contacted customer services multiple times without any success.

 

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Re: eGift card failed "The Gift Card Number or the PIN used is invalid"
vzw_customer_support
Customer Support

Hello jchiang123,

 

We are always here to help when you need us the most! What specific type of gift card are you trying to use? Where did you receive this card? What number did you contact us at about this concern?

 

-Christopher

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Re: eGift card failed "The Gift Card Number or the PIN used is invalid"
jchiang123
Member
Hi,
 
I traded-in two iphones in July 2021, and received egift cards.
I'm able to check the balances on these cards using your online tool and called the 1800-876-4141 number to verify its balance as well.
But, when I tried to use the cards as a payment method, I am always getting the error "the PIN used is invalid".
 
I have use the online "chat with us" tool for help and I have called your 1800 customer service number and so far, it is not resolved.
Thanks
Judy
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Re: eGift card failed "The Gift Card Number or the PIN used is invalid"
vzw_customer_support
Customer Support

We're sending you a Private Note so we may better assist. Please respond to us there.*Austin

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