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extending line suspension
bj928
Member

I keep getting emails about how verizon are helping customers, but i'm getting no help, i'm stuck in the UK, the phone is turned off i have suspended the service for 3 months but thats it now, back to full price for a phone service i'm not using till i can fly back, i have spoke to verizon and they won't do anything, all i want to do is have the line suspended till i fly back, surly thats not to much to ask if they are putting millions into helping people stay online, how about helping us then need to suspend for more than the 3 months 

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Re: extending line suspension
vzw_customer_support
Customer Support

We certainly understand your concerns. We do want to help where we can. The help that we are offering is waiving Late Fees and not disconnecting services due to non-payment. You can see all the facts in this link: http://spr.ly/66001fsgE.

- ElizabethC_VZW

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Re: extending line suspension
bj928
Member

no i didn't get the answer i wanted, i have read that i can suspend for upto 180 days sometimes, can you advise on when i can suspend for the 180 day so i can see if this rule applies to me

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Re: extending line suspension
vzw_customer_support
Customer Support

Great question! You can suspend your line up to 180 days in a 12 month period with regular billing. AlfredoR_VZW

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