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fios login pushes to wireless
nlittle24
Member

Dear Verizon

Get your act together. I have been trying to log into my fios account endlessly with no avail. I always get rerouted to mobile login. When i call customer service i get hung up on. When i try online chat the system kicks me out. Can a real person please reach out to me before i cancel my account. 

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Re: fios login pushes to wireless
Ann154
Expert
Expert

Unfortunately, I'm not sure how much help you will be able to get on the community forum for the wireless side of the business. Do you use the same username for both your wireless and Fios account? Perhaps you should change it so they are different from each other.

 

Otherwise, you might have better luck with the Fios forum. https://forums.verizon.com/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.