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house of gimmicks

How can you complain about a corp. store manager?  I went to Verizon store to replace a phone and ended up being bamboozled by the store manager, who only wanted to upsell me at every turn. a 15 min trip ended up almost 2 hours. I've purchaed used cars from hub cap dealers that were more transparent. Verizon has lost it's way.

I'm not interested in writing formal USPS letters, but would speak to anyone on the phone or write a email directly with anyone at Verizon that might care.