I have a billing issue that I cannot get resolved. My bill has not been right since the phones were purchased on July 7th 2021. I have been on the phone with customer service at least 3 times with this issue. Each time I had to be on the phone over 2 hours. The last time was October 27th. I was on the phone for 2 hours and 26 min. I was assured that my bill was corrected and I would get a credit for my overcharge. My bill has not been corrected, and I have not received my credit. I responded to the last survey and was given a ticket number and said it should be resolved by 15:20 today. I have yet to receive a call. Verizon now owes me approximately $840. I have been a log time customer and currently have 8 lines. I like Verizon's coverage but cannot tolerate this any longer. This is not good customer service. Please help.
We understand how important it is for your billing to be correct each month. We're concerned to hear that this has been an ongoing issue. Can you please tell us more about how you have been over charged?
I purchased 8 new Galaxy S21's, with trade ins. I was suppose to get the phones for 5$ a month. After trade ins. I have 5 lines with the correct price. I have 2 lines with a different price and 1 with another. I have tried to get this corrected on at least 3 different occasions. I was assured it was taken care of and was corrected. Not only are the customer service reps not fixing the issue. They are sitting on the phone with me for hours. This doesn't seem like a good use of corporate dollars.
An accurate bill is always important, just like making sure you have accurate trade credits for what you have on your account. Each of these trades would have their own submission ID, so when you check the ID of those 3 incorrect lines, what isn't matching? The final appraised value would be what you are given from the trade, based on what was received: https://www.verizon.com/sales/digital/tradeinstatus.html
Well I had 3 other people besides the first look this up and they all said I all lines should be at the $5 promised, and they said they fixed this, which they have not. This should all be in my account notes. I was promised that all my phones would qualify for this promotion. Now you are contesting this? All this documentation should be on my account. I even have a saved voicemail from one of your agents, stating that all of this should be fixed. I just want it handled.
It appears that the employees moderating this forum are about as helpful as the so called customer service that I have been dealing with up to this point. I switched to Verizon over 25 years ago, when I was not getting the service that I needed from AT&T. I have spent thousands and thousands of dollars since that time with Verizon. I currently have 8 lines with this company. I cannot get this billing issue resolved for 16 months. I think it is time for a change.
Hi there. I can understand being upset, and would be happy to take a look. This does requires us to be in a Private Chat. I am going to send you a message from there, after here.