Hello Soo Hong! We're terribly sorry that this happened. I assure you that this is never that experience we want our customers to have. We have a team that handle credit disputes, and this type of situations. Please call our Recovery Operations team by calling 800-852-1922. They will be glad to resolve this situation for you. We appreciate your comprehension. ~Aaron
I was not able to resolve the case with phone number you provided! They kept transferring me to diff dept. Please give me phone number to escalated team or upper management!