Let's get to the bottom of this. Have you tried adding a new payment method? Also, you can make a payment here: www.verizonwireless.com/paymybill
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LenoraMike, making sure you are able to update your credit card information successfully to process your payment is important. Let’s review the details of your concern. What steps are you taking to change the payment information? Are you submitting this process from your computer or mobile app? Please follow this link http://vz.to/2tvUA38to and reference number 2 to view the forms of payments that we accept and number 3 to view the steps on how to change the payment method.