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iPhone 12 Pro Max backorder
Shadownite
Member

Ordered an iPhone 12 Pro Max back on 11/23 and I’ve yet to receive any sort of update about the order. The item was suppose to ship on 12/11 as the backorder date states. But it has yet to ship, I called Verizon on 12/18, they said it was backorder, but the response is so basic. Is anyone else waiting for their iPhone order still?

 

I just can’t believe that the iPhone is still on backorder when I’ve seen local shops getting them in. I believe verizon is just trying to pull another one of their scams, as I have a promo that states I need to port the number in by a certain date to get the $400 rebate.

 

They are about to lose a customer if every other carrier can get these items in and verizon just wasting time.

Re: iPhone 12 Pro Max backorder
Shadownite
Member

Update: called customer service. They say the order is cancelled, looking in my account it says it’s still waiting to ship. 

They wanted me to place another order and that it would be here in January 13th. Will just go to a local store. 


great service 

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Re: iPhone 12 Pro Max backorder
Shadownite
Member

The real reason Verizon cancelled my order is so I No longer able to get the rebate that I had when I ordered. $400 for porting in a number from another carrier, $400 trade in.

 

The new trade value in is $90 and $250 for the phone number port in



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Re: iPhone 12 Pro Max backorder
vzw_customer_support
Customer Support

@Shadownite

An order can be canceled for any number of reasons, including there has not been enough information provided for the fraud check to be completed, or the relevant terms and conditions were not accepted within the required timeframe, but you would have been provided with a confirmation of the cancelation via email or account notification. You had said that you were visiting a store to purchase your phone instead - have you been able to do that to get the phone and trade in your old device?

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Re: iPhone 12 Pro Max backorder
DRnapsAlot
Member

My Pro was to be shipped 11/30. No update. Called a few times... Millions ordered... was response I got after 4 hours of investigation on the phone and multiple calls later. My order is not on my home page as of yesterday. I need to call again. I hope it wasn’t canceled. 

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Re: iPhone 12 Pro Max backorder
Johnnieham
Member

I ordered a 512GB Pacific Blue iPhone 12 Pro Max (Blue because it was the only one available in stock), using the buy one get one free promotion, on Jan 11th, and it was supposed to be delivered by 8pm today Jan 13th. I needed the phones for a medical clinic, so my wife stayed home so as not to miss the delivery since it stated it needed someone at home to sign for it. We waited all day until 8pm, and no delivery. When I went to check the status of my confirmed order, I found it was back-ordered to Feb 24th, 6 weeks later, even though I made that selection and that purchase specifically because it was available and would be here in 2 days as promised. Verizon had my phone number and email address, but didn't even bother to contact me and give me any options at all. I am very disappointed in this service, and will strongly consider going with another carrier who can keep their word.

Re: iPhone 12 Pro Max backorder
Richard68
Member

Same thing happened to me on my iPhone 12 Pro Max.  Ordered in 8/14 and expected ship in 8/14, but still no response at all at 8/23.  Called them many times, most time couldn't get through or they put me to chat agent.  Chat agent canceled my order, other agent didn't see the cancelation, so cancellation never happened.  Other agents escalated and raised the ticket, but still nothing happened.  They said it is not in back order, just a "glitch" that they don't have tracking number and there is nothing they can do.  If my order is cancel, I can order a new one, but they can't cancel my order because it is in "shipping" stage.

At least they told you it is in back-order.  For me, they said they have it in stock, and I can't cancel it, as they are in "preparation" stage.  I can buy a iphone from the store in 30 minutes.  But they rejected due to the my pending order.  It is the worst shopping experience I ever had.

They charged the full amount and my trade-in date will expire in a couple days that they never extended as they promised.

Apple store and other Verizon store have the phone in stock, can they just buy it from them?  it is my big mistake to order from Verizon online.

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Re: iPhone 12 Pro Max backorder
vzw_customer_support
Customer Support

We know how important it is for your order to run smoothly. Was your original order done online, or with an agent?

*Ellisandra

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