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iPhone Trade in Promo NOT honored

I've been contacting Verizon endlessly since may about my iPhones I sent in as part of a trade in promotion. I checked my account again todayand there is still no resolution or update on my promo.  Here's even a picture of my device trade in. I've removed some of the identifiers, but you can see that I've done my part to package the device and return it to Verizon. 

At this point I'm guessing I need to contact the Better Business Bureau and pursue other avenues as Verizon hasn't been helpful. Please see the dates that go back to JUNE, yet I'm still paying in OCTOBER. I know that I'm not the only person with this problem.


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Re: iPhone Trade in Promo NOT honored
Customer Support

Oh, no! We would be more than happy to help. Please follow and DM us, so we can take a look at the trade in for you.