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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
incorrect bill
lisahldn
Member

I am at the end of my rope with Verizon. I have had an issue with my bill since March. I have called and multiple tickets have been put in. They're opened then closed with no resolution to the problem and no communication as to why not. There is absolutely no accountability with anyone you speak with. Everyone I have spoken to assures me they will straighten out the issue and nothing happens. My last call the girl assured me a supervisor would call me back in 5 minutes after we hung up and no one ever called. My son-in-law has T-mobile and instead of him joining our account my plan is for my family to switch over to his account. I've been with Verizon for a long time but the customer service has been the worst since this started.

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Correct Answers
Re: incorrect bill
vzw_customer_support
Customer Support

The amount of time spent is unforgivable. You shared that the bill is incorrect and a number of tickets. What aspect of the bill is incorrect? 

 

-David

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Re: incorrect bill
vzw_customer_support
Customer Support

The amount of time spent is unforgivable. You shared that the bill is incorrect and a number of tickets. What aspect of the bill is incorrect? 

 

-David

Re: incorrect bill
lisahldn
Member

I went to Verizon store with my daughter and our phones. We each got a new phone and I was told we would just need the 5g start plan and we would get the promo credit (19.60) each month for our phones. My bill was not the price or plan he quoted. He put us on the 5g more program. So when I was on line I switched it to the 5g start that he told us. This stopped our promotion because apparently you need the “more” plan to get promotion. He never said that. After putting in tickets and phone calls I got it switched back to “more” plan. I believe the credit came thru on the next bill but then stopped again and has never been right since. I haven’t received the credit for months and the tickets open and close with no explanation and no resolution of the problem. They keep telling me that I will see it fixed on the next bill. 

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